slotpg Privacy Policy

1. Introduction

slotpg ("slotpg," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the slotpg online gaming platform accessible at slotpg.one (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and protect your personal information when you register for an account, access the Platform, or otherwise interact with slotpg's services.

This Policy applies to all players registered on the slotpg Platform, including players based in the Philippines and other permitted jurisdictions. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms and Conditions, which govern your use of the slotpg Platform. If you have any questions about this Policy or how we handle your data, please contact our support team at any time.

2. Personal Data We Collect

slotpg collects personal data that you provide directly to us, as well as data that is generated automatically when you use the Platform. The categories of personal data we collect include:

• Registration Data: Full name, date of birth, nationality, residential address, email address, and mobile number provided when you create a slotpg account.
• Identity Verification Data: Government-issued identification documents (such as a Philippine passport, driver's licence, or national ID), selfie photographs, and proof of address documents submitted for Know Your Customer (KYC) verification purposes.
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, and GCash or PayMaya account references used in connection with your slotpg account. We do not store full payment card numbers on our servers.
• Gaming Activity Data: Game history, wagering records, bonus usage, session duration, and responsible gaming tool settings associated with your account.
• Technical Data: IP address, device type, browser type and version, operating system, referring URLs, and other technical identifiers collected automatically when you access the Platform.
• Communications Data: Records of your communications with slotpg's customer support team, including live chat transcripts, email correspondence, and support ticket history.
• Marketing Preferences: Your preferences regarding receipt of promotional communications from slotpg.

3. How We Use Your Personal Data

slotpg uses the personal data we collect for the following purposes:

• To create and manage your slotpg account and verify your identity in accordance with our KYC obligations.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To provide, maintain, and improve the slotpg gaming platform and all associated services.
• To enforce our Terms and Conditions, including detecting and preventing fraud, money laundering, cheating, and other prohibited conduct.
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and reporting obligations to relevant Philippine authorities.
• To administer bonuses, promotions, and loyalty programs in accordance with their applicable terms.
• To provide customer support and respond to your enquiries and complaints.
• To send you service-related communications, including account notifications, security alerts, and updates to our policies.
• To send you marketing communications about slotpg promotions and new games, where you have consented to receive such communications or where we have a legitimate interest in doing so.
• To conduct analytics and research to understand how players use the Platform and to improve our services.
• To enforce responsible gaming measures, including age verification and self-exclusion obligations.

4. Legal Basis for Processing

slotpg processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform our contract with you, including account management, payment processing, and provision of gaming services.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations.
• Legitimate Interests: Processing that is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Disclosure

slotpg does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Service Providers: Third-party vendors who provide services on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and analytics providers. These providers are contractually bound to process your data only as instructed by slotpg and to maintain appropriate security measures.
• Regulatory Authorities: Government agencies, law enforcement bodies, and regulatory authorities in the Philippines and other applicable jurisdictions, where we are required to disclose data by law or in response to a valid legal request.
• Responsible Gaming Bodies: Self-exclusion registries and responsible gaming organizations where required to give effect to a player's self-exclusion request or where we have a legal obligation to report problem gambling concerns.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of slotpg's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.
• Professional Advisers: Legal counsel, auditors, and other professional advisers where necessary for the conduct of our business, subject to appropriate confidentiality obligations.

In all cases, slotpg takes reasonable steps to ensure that third parties who receive your personal data are bound by appropriate data protection obligations consistent with this Policy.

6. Cookies & Tracking Technologies

slotpg uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and gather analytics data about how the Platform is used.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These cookies enable core features such as account login, session management, and security. They cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymized information about how players interact with the Platform, including pages visited, time spent, and errors encountered. This data helps us improve the Platform's performance and usability.
• Functional Cookies: Used to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies are only placed where you have provided your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

slotpg retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy our legal, regulatory, accounting, and reporting obligations.

In general, account data and transaction records are retained for a minimum of five (5) years following the closure of your account, in accordance with applicable anti-money laundering regulations and Philippine financial record-keeping requirements. Identity verification documents may be retained for longer periods where required by law.

Where personal data is no longer required for any lawful purpose, slotpg will securely delete or anonymize it in accordance with our data retention schedule. If you request deletion of your account, we will action your request subject to any overriding legal obligations that require us to retain certain data.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by slotpg:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, and to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the slotpg support team. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

9. Data Security

slotpg implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the slotpg Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls and role-based permissions limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of our systems.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Staff training on data protection obligations and security best practices.

While slotpg takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, slotpg will notify you and the relevant authorities in accordance with applicable law.

You are also responsible for keeping your slotpg account credentials secure. Do not share your password with anyone, and contact our support team immediately if you suspect unauthorized access to your account.

10. Children's Privacy

The slotpg Platform is strictly intended for individuals aged 21 years and above. slotpg does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process to enforce this requirement.

If slotpg becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately.

11. Third-Party Links

The slotpg Platform may contain references to third-party services, payment providers, or other platforms. This Privacy Policy applies solely to the slotpg Platform and does not govern the data practices of any third-party services. slotpg is not responsible for the privacy practices or content of any third-party platforms, and we encourage you to review the privacy policies of any third-party services you interact with.

12. Changes to This Privacy Policy

slotpg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the slotpg Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed of how we are protecting your information. The date of the most recent revision is indicated at the bottom of this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way slotpg handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, on Philippine Standard Time.

Email: [email protected]

We take all privacy enquiries seriously and aim to respond to all requests within thirty (30) days. For urgent matters relating to unauthorized account access or suspected data breaches, please use the live chat feature available directly within the Platform for the fastest response.